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The Global 100

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Retail Banking Strategies of the World's Leading Banks

In this second annual survey of global retail banking, a fresh look at the strategies of the world's leading banks shows a lot can change in a year. But, as the French would say, the more things change, the more they stay the same.

Against a backdrop of a sagging global economy, banks in mature markets most affected by the financial crisis continued to make progress in restoring capital, paying back government aid and slimming down their operations. But, particularly in Europe, management remained preoccupied with these issues and less able to take the lead in retail banking innovation.

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