BRANCH DESIGN 2020
With a grand total of 30 new case studies, Lafferty's completely updated edition of its bestselling report on branch design brings you the latest innovations in a field newly preoccupied with customer intimacy and community.
Tellers may be less in evidence but, energised with fresh purpose, the branch is undergoing a resurgence. The need to cut costs has, counter-intuitively perhaps, focused minds on the tactical deployment of APIs, apps and analytics – a strategy that is breathing new life into banking's oldest channel.
Branch Design 2020 reveals how the branch can remain a vital expression of a bank's brand and offers a refreshing vision of the steps banks are taking to reorganise and reimagine the branch network to achieve an optimised environment for the customer.
Director of Councils and Client Relations
Phone: +353 (0) 87 173 6297