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BRANCH DESIGN 2020

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BRANCH DESIGN 2020

With a grand total of 30 new case studies, Lafferty's completely updated edition of its bestselling report on branch design brings you the latest innovations in a field newly preoccupied with customer intimacy and community.

Tellers may be less in evidence but, energised with fresh purpose, the branch is undergoing a resurgence. The need to cut costs has, counter-intuitively perhaps, focused minds on the tactical deployment of APIs, apps and analytics – a strategy that is breathing new life into banking's oldest channel.

Branch Design 2020 reveals how the branch can remain a vital expression of a bank's brand and offers a refreshing vision of the steps banks are taking to reorganise and reimagine the branch network to achieve an optimised environment for the customer.


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Caroline Hastings
Director of Councils and Client Relations
Email: caroline.hastings@lafferty.com
Phone: +353 (0) 87 173 6297

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