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Customer Education and Financial Literacy
30 Oct 2014 15:00

Presented by Peter Kinahan, Author, Director, Kapito

Lafferty Brainstroming is an opportunity for a global grouping of experts and enthusiasts in the Cards & Payments and Retail Banking industries to take part in our informal webinars to discuss trends, thoughts, topics and ideas generating interest in the world of financial services.

Customer Education & Financial Literacy: The New Banking Imperative
Against a background of a concerted push from G20, OECD, World Bank as well as national authorities, how far has the issue of customer education and financial literacy moved up the agendas of retail banks? Has it moved from something "nice to have" to "must have"? Has investment in customer education moved beyond being a marginal corporate social responsibility issue to becoming a strategic imperative with a firm bottom line rationale?

In advance of a forthcoming Lafferty report, you are kindly invited to participate in an online focus group to discuss these and other issues. Please join us for this interactive forum by registering now.

Innovation in Retail Banking
16 Oct 2014

Presented by John Egan, Head of Innovation and Foresight, Lafferty Group This webinar on innovation in retail banking will equip participants with a broad but comprehensive understanding of the expanding banking environment, its protagonists and opportunities, and the likely future of the industry. Innovation in Retail Banking looks at the impact of new technologies, the evolution of the internet, the increasing frequency of transactions and the opportunities presented by networks under seven headings: deposits, lending, security, advisory, investment, payments and currency. The webinar concludes with observations on the role of innovation (and innovation officers) and the rules of acquisition within retail banking

Risk is not a Number The impact of UK banking standards around the world
21 Aug 2014

Presented by Bruce Packard, Author of Commonsense Risk Management published by Lafferty Group According to the Bank of England, major UK banks incurred £10 billion of conduct costs last year, which brought cumulative conduct-related provisions since 2011 to around £28 billion. Of this, around £20 billion related to mis-sold payment protection insurance. That is more than twice the amount of total UK mortgage write-offs since 2008*.  Not only is this an enormous financial cost, but it has also been politically embarrassing and a public relations disaster for an industry still recovering from the after-effects of 2008.  Later this year the Banking Standards Review Council (BSRC) will be launched, designed to improve standards of behaviour in the banking industry.  Although the primary aim is to improve behaviour among UK banks, the new banking standards are likely to have global implications. *Financial Stability Report, June 2014

Bank Branch of the Future
19 Jun 2014

Presented by Karen Epper Hoffman, Writer/Industry Analyst, Lafferty Group Kerry Manning, Head of Marketing Research Services, Lafferty Group Bank branches are at a crossroads. As electronic channels capture more transactions, banks are reimagining the way branches look, how they operate and the role they play in retail delivery. This webinar will look at the factors driving the branch of the future and the technologies, trends and designs that will define it.

Mobile Money - A Global Overview
11 Jun 2014

Presented by Robert Grealis, CEO of Lafferty Group David Hickey, Researcher, Lafferty Group Mobile Money is at a crucial stage of development. Will its potential be fulfilled? What is the potential for Mobile Money in developing and mature markets? In this webinar we review global developments in Mobile Money and examine the state of play, challenges and opportunities in Africa, Asia-Pacific, Europe, Latin America, Middle East and North America. For complimentary access please register before the 6th June 2014 Fee: $97

Smart Bank 2025
27 Feb 2014

Presented by: Jerome Svigals, Long-range banking and transaction card strategies consultant, Smart Card Institute. It’s no secret that banking is evolving rapidly from the era of plastic cards and readable cheques to a new world of e-banking based on handheld devices. This webinar will explain these changes for those serious about becoming a ‘Smart Bank’ in the coming decade. Throughout the webinar, Jerome Svigals will discuss the individual technologies affecting retail banking delivery: from the bank branch of the future, devices and applications to the changing role of cash and cheques.We will look at the practical actions necessary to prepare, organise, orientate and activate your resources to realise the benefits of using smart devices on the internet and fully integrate e-banking into your organisation.

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Lafferty Group cordially invites you to attend the

Global Management Roundtable
Retail Banking Futures

Through the Looking Glass -
Next Generation Branch Banking

Date: 26-27 November 2014

Venue: London Hilton on Park Lane, 22 Park Lane, London W1K 1BE

R.S.V.P Michael Lafferty

Bank Branch of the Future

A new Lafferty executive management report

Out Now

For more information

please take a look at the brochure
or contact


Credit Card Profitability in Western Europe

Tuesday 28 October, 11am GMT

Presented by:

David Hickey,

Researcher at Lafferty Group

For more info and to register, click here

Lafferty Councils

Lafferty International Councils

10-13 November 2014

The Sheraton Dubai Creek Hotel & Towers,

Dubai, UAE

IARB co-chairmen Michael Lafferty and Dick Harryvan discuss the latest rate rigging scandal and ethics in banking on the BBC World Service's World Business Report. co-chairmen Michael Lafferty and Dick Harryvan discuss the latest rate rigging scandal and ethics in banking on the BBC World Service's World Business Report.