Presented by Bruce Packard, Author of Commonsense Risk Management published by Lafferty Group According to the Bank of England, major UK banks incurred £10 billion of conduct costs last year, which brought cumulative conduct-related provisions since 2011 to around £28 billion. Of this, around £20 billion related to mis-sold payment protection insurance. That is more than twice the amount of total UK mortgage write-offs since 2008*. Not only is this an enormous financial cost, but it has also been politically embarrassing and a public relations disaster for an industry still recovering from the after-effects of 2008. Later this year the Banking Standards Review Council (BSRC) will be launched, designed to improve standards of behaviour in the banking industry. Although the primary aim is to improve behaviour among UK banks, the new banking standards are likely to have global implications. *Financial Stability Report, June 2014
Presented by Karen Epper Hoffman, Writer/Industry Analyst, Lafferty Group Kerry Manning, Head of Marketing Research Services, Lafferty Group Bank branches are at a crossroads. As electronic channels capture more transactions, banks are reimagining the way branches look, how they operate and the role they play in retail delivery. This webinar will look at the factors driving the branch of the future and the technologies, trends and designs that will define it.
Presented by Robert Grealis, CEO of Lafferty Group David Hickey, Researcher, Lafferty Group Mobile Money is at a crucial stage of development. Will its potential be fulfilled? What is the potential for Mobile Money in developing and mature markets? In this webinar we review global developments in Mobile Money and examine the state of play, challenges and opportunities in Africa, Asia-Pacific, Europe, Latin America, Middle East and North America. For complimentary access please register before the 6th June 2014 Fee: $97
Presented by: Jerome Svigals, Long-range banking and transaction card strategies consultant, Smart Card Institute. It’s no secret that banking is evolving rapidly from the era of plastic cards and readable cheques to a new world of e-banking based on handheld devices. This webinar will explain these changes for those serious about becoming a ‘Smart Bank’ in the coming decade. Throughout the webinar, Jerome Svigals will discuss the individual technologies affecting retail banking delivery: from the bank branch of the future, devices and applications to the changing role of cash and cheques.We will look at the practical actions necessary to prepare, organise, orientate and activate your resources to realise the benefits of using smart devices on the internet and fully integrate e-banking into your organisation.
Presented by: Darrell Delamaide, International financial journalist and USA Today columnist Focused, Fragile and Fuzzy: Retail Banking Strategies of the World's Leading Banks will look at over 100 of the world's foremost commercial banks and provide valuable insight into their current retail banking strategies and the successes (or otherwise) that these strategies are bringing.This webinar will uncover which banks are deadly serious about retail banking, which are corporate or investment banks at heart and which are currently somewhat at sea.
Lafferty Group cordially invites you to attend the
Global Management Roundtable
Retail Banking Futures
Date: 26-27 November 2014
Venue: London Hilton on Park Lane, 22 Park Lane, London W1K 1BE
R.S.V.P Michael Lafferty
Credit Card Profitability in Western Europe
Tuesday 28 October, 11am GMT
Researcher at Lafferty Group