Christophe Langlois was a senior innovation manager at Lloyds TSB before he left to pursue his vision for social media and digital engagement in banking. His message to retail bankers with an eye on social media: start small and leverage existing resources.

Martin Butler, author of The Art of Being Chosen – Secrets of Success from the Giants of Retail. shares his thoughts on banking and why banks can't really be considered retailers.

Malaysia’s RHB Banking Group introduced a new ‘community’ banking concept in 2009 when it launched the Easy by RHB innovation. Renzo Viegas, director of retail banking at RHB Banking Group, speaks to Ronan McCaughey about the rationale behind the ‘Easy’ process and the bank’s recent achievements

The ubiquity of mobile handsets around the world and advances in telecommunications technology have sparked a growing interest by banks and mobile operators in the provision of mobile money transfer services. Frédéric Schepens, senior vice president for mobile financial services at Belgacom International Carrier Services (BICS) talks to Ronan McCaughey about the state of the international mobile money transfer sector, BICS’ HomeSend remittance hub and trends in the market.

Abu Dhabi Commercial Bank (ADCB) is focused on becoming a retail banking powerhouse in the United Arab Emirates (UAE). This target was boosted by its recent agreement to acquire The Royal Bank of Scotland’s (RBS) retail banking business in the UAE. Arup Mukhopadhyay, executive vice president and head of consumer banking at ADCB, speaks to Ronan McCaughey about the bank’s ambitions and the state of retail banking in the UAE.

The global financial crisis highlighted the ineptitude of adopting a silo mentality to retail banking as in reality, a financial institution cannot afford to neglect any area of its operations – whether the market is bullish or bearish. Daniel Melo, director of pre sales consulting for Europe, the Middle East and Africa (EMEA) at decision management provider FICO, tells Ronan McCaughey how banks can avoid repeating the mistakes of the past by pursuing a ‘connected’ approach to decision making and risk management.