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The Perils of Social Media for Retail Banks
1 Sep 2014

Retail banks have been embracing social media, for customer service in particular, but it’s not all plain sailing

By Donal Conaty


IARB Knowledge Primer
1 Sep 2014

Drivers of Perceived Customer Service Quality

Professional retail bankers are increasingly expected to continue professional education and indeed this is a requirement of membership of the International Academy of Retail Banking


A matter of hours
1 Sep 2014

The news this month that a major retail bank in France was modifying its omnichannel efforts suggests that ‘bank-lite’ services from disruptive new players are more in touch with customers’ needs


A Global Perspective
1 Aug 2014

Aside from new entrants and technological innovations changing the face of retail banking, philosophy is also playing a key role in deciding the future direction retail banking should take

By Donal Conaty


IARB Knowledge Primer
1 Aug 2014

Attributes of financial services in a retail bank

Professional retail bankers are increasingly expected to continue professional education and indeed this is a requirement of membership of the International Academy of Retail Banking


Asia-Pacific Activity
30 Jun 2014

A possible sale of a government share in mid-sized lender UCPB has shone a light on retail banking activities in the Philippines


Lafferty Retail Banking Insights
Latest Highlights

News: UK retail banking customers warned about increasing fraud
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Features: A matter of hours
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Webinars: Risk is not a Number
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Commentary:
Gears in motion
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Lafferty Cards & Payments Insights
Latest Highlights

News: Orange and Bank of Africa seek to disrupt mobile money services on the continent
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Features: Mobile Money Watch
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Webinars: The Global Credit Cards Market
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Commentary:
A valley of influence
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Bank Branch of the Future



A new Lafferty executive management report

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Webinar

Credit Card Profitability -
Eastern Europe


Wednesday 24 September, 3pm BST



Presented by:

David Hickey,

Researcher at Lafferty Group

For more info and to register, click here

Lafferty Global Research Databases

Visit www.laffertyresearch.com (formerly www.worldcardsintelligence.com)

Lafferty Global Research Databases builds customised downloadable tables in graphic representation to provide you with critical information to make informed decisions.

Contact kerry.manning@lafferty.com for more information

IARB co-chairmen Michael Lafferty and Dick Harryvan discuss the latest rate rigging scandal and ethics in banking on the BBC World Service's World Business Report.
http://www.bbc.co.uk/i/p01m9IARB co-chairmen Michael Lafferty and Dick Harryvan discuss the latest rate rigging scandal and ethics in banking on the BBC World Service's World Business Report.