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The Perils of Social Media for Retail Banks
1 Sep 2014

Retail banks have been embracing social media, for customer service in particular, but it’s not all plain sailing

By Donal Conaty


IARB Knowledge Primer
1 Sep 2014

Drivers of Perceived Customer Service Quality

Professional retail bankers are increasingly expected to continue professional education and indeed this is a requirement of membership of the International Academy of Retail Banking


A matter of hours
1 Sep 2014

The news this month that a major retail bank in France was modifying its omnichannel efforts suggests that ‘bank-lite’ services from disruptive new players are more in touch with customers’ needs


A Global Perspective
1 Aug 2014

Aside from new entrants and technological innovations changing the face of retail banking, philosophy is also playing a key role in deciding the future direction retail banking should take

By Donal Conaty


IARB Knowledge Primer
1 Aug 2014

Attributes of financial services in a retail bank

Professional retail bankers are increasingly expected to continue professional education and indeed this is a requirement of membership of the International Academy of Retail Banking


Asia-Pacific Activity
30 Jun 2014

A possible sale of a government share in mid-sized lender UCPB has shone a light on retail banking activities in the Philippines


Lafferty Retail Banking Insights
Latest Highlights

News: Diamond Trust Bank to expand to fifth African market after capital raise
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Features: A Global Perspective
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Webinars: Risk is not a Number
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Commentary:
Ethical adjustments
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Lafferty Cards & Payments Insights
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News: Square bounces back with SMS support for P2P service
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Features: Mobile Money Watch
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Webinars: The Global Credit Cards Market
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Commentary:
The Hackathon Enigma
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Lafferty Databanks 2014

Two new series of executive research reports covering the credit and debit cards markets.
Each databank is available by region – Africa, Asia-Pacific, Eastern Europe, Latin America, North America, Middle East and Western Europe.

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Click here for Credit Cards brochure

Bank Branch of the Future



A new Lafferty executive management report

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please take a look at the brochure
or contact steven.cowan@lafferty.com


Webinar

Risk is not a Number -
The impact of UK banking standards around the world


Thursday 21 August, 10am BST



Presented by:

Bruce Packard,

Author, Commonsense Risk Management, published by Lafferty Group

For more info and to register, click here

Lafferty Global Research Databases

Visit www.laffertyresearch.com (formerly www.worldcardsintelligence.com)

Lafferty Global Research Databases builds customised downloadable tables in graphic representation to provide you with critical information to make informed decisions.

Contact kerry.manning@lafferty.com for more information

IARB co-chairmen Michael Lafferty and Dick Harryvan discuss the latest rate rigging scandal and ethics in banking on the BBC World Service's World Business Report.
http://www.bbc.co.uk/i/p01m9IARB co-chairmen Michael Lafferty and Dick Harryvan discuss the latest rate rigging scandal and ethics in banking on the BBC World Service's World Business Report.