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Executive Briefing
4 Nov 2014

Benoît Lallemand, acting secretary general of Brussels-based Finance Watch, briefs Insights on how finance can best serve society while still doing good business

By Fin Keegan


RBA Knowledge Primer
4 Nov 2014

In our latest piece, we look at the fundamentals of relationship marketing


Carrot and Stick
29 Sep 2014

An examination of the measures taken by banks and regulators in the eurozone when dealing with mortgage customers in modern times

By Donal Conaty


The Margin of Safety
29 Sep 2014

From the ‘margin of safety’ perspective, how a California-based savings and loans (S&L) business managed to avoid losses in the 1980s is still noteworthy today

By Bruce Packard


An independent thought
29 Sep 2014

Significant international developments, such as those witnessed this month in Scotland, will always have an impact on retail banks

By Owen Sweeney



IARB Knowledge Primer
29 Sep 2014

Customer satisfaction

In our latest piece, we look at the potential link between the dimensions of customer service quality and customer satisfaction



Lafferty Retail Banking Insights
Latest Highlights

News: It will take a generation to clean up British banking culture - report
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Features: Executive Briefing
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Webinars: Angola's strong growth potential in retail banking services
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Commentary:
A Problem Shared
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Lafferty Cards & Payments Insights
Latest Highlights

News: UnionPay partners with GlobalCollect in worldwide acquiring deal
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Features: Mobile Money Watch
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Webinars: Lafferty Brainstorm - Peer-to-peer lending: threat or opportunity for retail banks?
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Commentary:
The First Bite
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Invitation

Lafferty Group cordially invites you to attend the

Global Management Roundtable
Retail Banking Futures

Through the Looking Glass -
Next Generation Branch Banking

Date: 26-27 November 2014

Venue: London Hilton on Park Lane, 22 Park Lane, London W1K 1BE

R.S.V.P Michael Lafferty
Michaellafferty@lafferty.com

The Global 100



A new Lafferty thought leadership
report

Out Now

For more information

please take a look at the brochure
or contact steven.cowan@lafferty.com


Research Databases


Lafferty Global Research Databases provides invaluable market and competitor intelligence on
payments cards, e-money, acquiring/processing, retail banking and consumer credit.


Regions include: Asia-Pacific, Eastern Europe, Latin America, Middle East, Africa, North America and Western Europe.

 





IARB co-chairmen Michael Lafferty and Dick Harryvan discuss the latest rate rigging scandal and ethics in banking on the BBC World Service's World Business Report.
http://www.bbc.co.uk/i/p01m9IARB co-chairmen Michael Lafferty and Dick Harryvan discuss the latest rate rigging scandal and ethics in banking on the BBC World Service's World Business Report.