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Carrot and Stick
29 Sep 2014

An examination of the measures taken by banks and regulators in the eurozone when dealing with mortgage customers in modern times

By Donal Conaty


The Margin of Safety
29 Sep 2014

From the ‘margin of safety’ perspective, how a California-based savings and loans (S&L) business managed to avoid losses in the 1980s is still noteworthy today

By Bruce Packard


An independent thought
29 Sep 2014

Significant international developments, such as those witnessed this month in Scotland, will always have an impact on retail banks

By Owen Sweeney



IARB Knowledge Primer
29 Sep 2014

Customer satisfaction

In our latest piece, we look at the potential link between the dimensions of customer service quality and customer satisfaction



The Perils of Social Media for Retail Banks
1 Sep 2014

Retail banks have been embracing social media, for customer service in particular, but it’s not all plain sailing

By Donal Conaty


IARB Knowledge Primer
1 Sep 2014

Drivers of Perceived Customer Service Quality

Professional retail bankers are increasingly expected to continue professional education and indeed this is a requirement of membership of the International Academy of Retail Banking


Lafferty Retail Banking Insights
Latest Highlights

News: Reed speaks out on Citi's consumer banking retreat
Read

Features: Carrot and Stick
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Webinars: Lafferty Brainstorm - Customer Education & Financial Literacy
View

Commentary:
One piece at a time
Read

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Lafferty Cards & Payments Insights
Latest Highlights

News: UnionPay cards become accepted in Israel for first time
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Features: The information Age
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Webinars: Credit Card Profitability in Western Europe
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Commentary:
One year on
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Invitation

Lafferty Group cordially invites you to attend the

Global Management Roundtable
Retail Banking Futures

Through the Looking Glass -
Next Generation Branch Banking

Date: 26-27 November 2014

Venue: London Hilton on Park Lane, 22 Park Lane, London W1K 1BE

R.S.V.P Michael Lafferty
Michaellafferty@lafferty.com

Bank Branch of the Future



A new Lafferty executive management report

Out Now

For more information

please take a look at the brochure
or contact steven.cowan@lafferty.com


Webinar

Credit Card Profitability in Western Europe

Tuesday 28 October, 11am GMT



Presented by:

David Hickey,

Researcher at Lafferty Group

For more info and to register, click here

Lafferty Councils


Lafferty International Councils

10-13 November 2014

The Sheraton Dubai Creek Hotel & Towers,

Dubai, UAE




IARB co-chairmen Michael Lafferty and Dick Harryvan discuss the latest rate rigging scandal and ethics in banking on the BBC World Service's World Business Report.
http://www.bbc.co.uk/i/p01m9IARB co-chairmen Michael Lafferty and Dick Harryvan discuss the latest rate rigging scandal and ethics in banking on the BBC World Service's World Business Report.