Investors reward consumer goods companies with a higher rating, implying they view the quality of earnings at Coca-Cola or Nestle more highly than most banks

Leadership, a clear and consistent message, and employee involvement are the keys to productivity in the workplace

Former Citibank Chairman John Reed reflects on missing consumer focus, the role of business ethics, and the need for true leaders in today’s retail banking environment

Oonagh McDonald, a former MP and board member of the Financial Services Authority, discusses how politics, money and regulators helped build two mortgage giants that turned the American dream into a nightmare

Financial crisis and focus on customer needs and experience give community banking a continued advantage

A new trend emerges showing signs of fresh growth as new thinking and new approaches sprout in retail banking