Cards and Payments III
Cards and Payments III concentrates on competencies needed by key decision makers and leaders of a retail bank or financial institutions.
This element of the programme is delivered in a classroom format.
Target Group: Senior cards and payments executives with at least six years’ experience, or anyone who has successfully completed the Cards and Payments II level of the CICPP curriculum.
Expected Outcome: To develop and enhance capabilities to run cards and payments Strategic Business Units (SBU) for best results. To be a Certified International Cards & Payments Professional (CICPP).
The Expert Level Certification focuses on the
issues that are encountered when leading
people and departments.
Modules
| Regulatory Environment II |
Overview of regulatory environments and impending changes. Scrutiny on interchange and customer transparency. Managing in highly regulated environments. Responsibility in less regulated environments. |
| Financial Management II |
Managing a cards business. Key cost and revenue lines. Profit levers and reengineering. |
|
Relationship and Loyalty Management |
Understanding current trends impacting customer loyalty, key capabilities and new models for increasing customer engagement. |
|
Customer Experience |
Managing the customer experience for high levels of satisfaction, profitability and strategic advantage. |
| Product Development |
Considering trends and future directions for product development, as a cornerstone of customer relationships and loyalty. |
| Advanced Payments II |
Alternative payment models including the role of debit, mobile payments and e-money. |
