Cards and Payments III
Cards and Payments III concentrates on competencies needed by key decision makers and leaders of a retail bank or financial institutions.
This element of the programme is delivered in a classroom format.
Target Group: Senior cards and payments executives with at least six years’ experience, or anyone who has successfully completed the Cards and Payments II level of the CICPP curriculum.
Expected Outcome: To develop and enhance capabilities to run cards and payments Strategic Business Units (SBU) for best results. To be a Certified International Cards & Payments Professional (CICPP).
|Regulatory Environment II
||Overview of regulatory environments and impending changes. Scrutiny on interchange and customer transparency. Managing in highly regulated environments. Responsibility in less regulated environments.|
|Financial Management II
||Managing a cards business. Key cost and revenue lines. Profit levers and reengineering.|
Relationship and Loyalty Management
|Understanding current trends impacting customer loyalty, key capabilities and new models for increasing customer engagement.|
|Managing the customer experience for high levels of satisfaction, profitability and strategic advantage.|
||Considering trends and future directions for product development, as a cornerstone of customer relationships and loyalty.|
|Advanced Payments II
Alternative payment models including the role of debit, mobile payments and